Warranty and Returns

If you change your mind, you may request a return within 30 calendar days after delivery.

For a change-of-mind return, the jewelry must be unworn, unused, unaltered and in its original condition. Please include any accessories supplied with the item and the original packaging, where available. Suitable protective replacement packaging is acceptable.

These conditions apply to change-of-mind returns. They do not limit your rights concerning defective, damaged, incorrect or materially misdescribed items.

Email lebijou.com.ua@gmail.com with your order number or other proof of purchase and the item you wish to return. You do not need to give a reason for a change-of-mind return.

We will provide the return address in Ukraine and shipping instructions. Please wait for these instructions before sending your parcel.

Pack the jewelry securely. We recommend using tracked shipping and keeping your shipping receipt. Please follow our instructions when completing the customs declaration and state the contents and value accurately.

The 30-day deadline applies to your return request. International return transit time does not count against that deadline. A timely request will not become ineligible while you are waiting for our return instructions.

For a change-of-mind return, the customer pays the return shipping costs to Ukraine, including any optional shipping insurance. International return shipping may be expensive, so please check the cost with your carrier.

Any original delivery charge is not refundable for a change-of-mind return, except where applicable law requires otherwise. We do not charge a restocking fee.

For a verified defect, damage in transit or an incorrect item sent by us, we will arrange or reimburse reasonable necessary return shipping costs. Please contact us first so we can provide instructions.

If your jewelry arrives damaged, has a defect, differs materially from its description, or is not the item you ordered, please email us as soon as reasonably possible.

Include your order number and a description of the problem. Clear photographs of the item and packaging are helpful when available.

We will review the issue and provide an appropriate remedy, such as a replacement or refund, consistent with the circumstances and your applicable legal rights.

You do not need to keep defective jewelry unused or retain its original packaging to exercise rights that apply by law. The 30-day change-of-mind return period does not shorten any applicable period for a defect or warranty claim.

After receiving your return, we will inspect it promptly and notify you of the outcome. For an eligible return, we will issue the refund within 7 business days after receiving the item, or sooner if required by law.

Refunds include the amount paid for the returned item and any applicable sales tax collected by us. Shipping charges are handled as described above or as required by applicable law.

Refunds are issued to the original payment method. Your bank or payment provider may need additional time to display the credit. We will not substitute store credit for a refund you are entitled to receive.

We do not offer a separate fixed-term commercial warranty under this policy. This does not exclude or limit any express warranties arising from our product descriptions, implied warranties or other protections that apply by law.

Natural stones may vary in color, pattern and inclusions, and handmade jewelry may have minor variations. Variations consistent with the product description are not, by themselves, defects. This does not excuse damage, poor workmanship or a material difference from the description.

Normal wear and damage caused by misuse, accidents or improper care are generally not manufacturing defects. Any claim will be assessed on its facts and in accordance with applicable law.

To cancel an order, contact us as soon as possible. If your order has not been dispatched, we will cancel it and refund the payment. Once dispatched, please follow the return procedure.

If we cannot dispatch your order within the timeframe stated when you purchased it, we will notify you, provide a revised dispatch estimate, and offer you the choice of accepting the delay or cancelling for a full refund of the unshipped order.

Where a refund is required under the applicable U.S. mail and internet order rules, we will issue it within the required deadline, generally 7 working days after cancellation for payments processed by a third-party payment provider.

If your parcel has not arrived, contact us. We will investigate the delivery and resolve the issue in accordance with applicable law. You will not be required to resolve the matter solely with the shipping carrier.

Nothing in this policy excludes, restricts or replaces any rights or remedies that cannot lawfully be waived. You may have additional rights depending on the applicable federal and state laws.

Contacting us does not prevent you from using any dispute, complaint or legal remedies available to you.

For returns and product concerns, email lebijou.com.ua@gmail.com .